Patient Experience & Revenue Coordinator

HearingLife; Centralia (WA); On-site; USD 57,308,000 - 63,039,000; Full time

Benefits offered by this job

PTO & Paid Holidays

Medical, dental, vision, and HSA

401K+ Match

Maternity Leave

Disability coverage

Life Insurance

Pet Insurance

Hearing Aids discounts for you and you

Daycare Savings Plan

Growth opportunities

Job summary

HearingLife is seeking a Patient Care Coordinator to be the face of our nationwide retail clinics, delivering outstanding patient experiences while coordinating appointments, intake, and insurance information to support clinic operations and revenue growth.

You will handle 50-75 calls daily, schedule appointments, process payments, manage supplies, and ensure HIPAA compliance, with onboarding and apprenticeship programs for growth within HearingLife.

Qualifications

• High school diploma or GED required; college degree preferred.
• 1-2 years of experience in a customer service, administrative, or healthcare-related role.
• Strong interpersonal and written/verbal communication skills.
• Excellent organizational skills with attention to detail.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Comfortable using technology, including scheduling software and EMR systems.

Responsibilities

• Greet patients and maintain high level of customer service.
• Inbound and outbound calls (50-75 per day).
• Schedule and confirm patient appointments.
• PPI Intake and processing.
• Collect and verify medical insurance information for patients.
• Maintain office supplies and HIPAA compliance.

Skills

Customer service

Communication

Organizational skills

Multitasking

HIPAA compliance

Education

High school diploma or GED

College degree preferred

Tools

Scheduling software

EMR systems

Job description

HearingLife is seeking a Patient Care Coordinator to be the face of our nationwide retail clinics, delivering outstanding patient experiences while coordinating appointments, intake, and insurance information to support clinic operations and revenue growth.

You will handle 50-75 calls daily, schedule appointments, process payments, manage supplies, and ensure HIPAA compliance, with onboarding and apprenticeship programs for growth within HearingLife.