Patient Care & Scheduling Specialist

Hear Wright, Inc; Centralia (WA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

PTO & Paid Holidays

Medical, dental, vision, and HSA

401K+ Match

Maternity Leave

Short Term and Long-Term Disability

Free Life Insurance

Pet Insurance

Steeply discounted Hearing Aids andamp

Daycare Flex Savings Plan

Growth and development opportunities

Job summary

HearingLife is seeking a Patient Care Coordinator to serve as the face of our retail clinics nationwide. You will help patients hear better by coordinating patient interactions, supporting the clinic to meet revenue goals, and handling administrative tasks with care and professionalism.

The role emphasizes customer service, scheduling, insurance verification, and HIPAA compliance, with opportunities for growth through our apprentice and leadership programs.

Qualifications

• High school diploma or GED required; college degree preferred.
• 1-2 years of experience in a customer service, administrative, or healthcare-related role.
• Strong interpersonal and communication skills (verbal and written).
• Exceptional organizational skills with attention to detail.
• Ability to multitask and manage time effectively in a fast-paced environment.

Responsibilities

• Welcome all patients and maintain high level of customer service.
• Inbound and outbound phone calls, 50-75 per day.
• Schedule and confirm all patient appointments.
• PPI intake and processing.
• Collect and verify medical insurance information for patients.
• Ordering and receiving office supplies.
• Payment processing.
• Hearing aid supplies inventory management.
• Maintain office cleanliness.
• Uphold HIPAA standards.

Skills

Customer service

Interpersonal communication

Organizational skills

Multitasking

Education

High school diploma or GED

Job description

HearingLife is seeking a Patient Care Coordinator to serve as the face of our retail clinics nationwide. You will help patients hear better by coordinating patient interactions, supporting the clinic to meet revenue goals, and handling administrative tasks with care and professionalism.

The role emphasizes customer service, scheduling, insurance verification, and HIPAA compliance, with opportunities for growth through our apprentice and leadership programs.