Patient Care Concierge - Clinic Scheduling & Experience

HearingLife; Longview (WA); On-site; USD 2,755,000 - 3,031,000; Full time

Benefits offered by this job

PTO & Paid Holidays

Medical, dental, vision, and HSA

401K+ Match

Maternity Leave

Disability coverage

Job summary

HearingLife is seeking a Patient Care Coordinator to act as the face of our retail clinics across the country. The role focuses on delivering a positive patient experience and helping more people hear better by supporting clinic revenue goals and coordinating patient interactions and needs.

You will manage daily tasks such as greeting patients, handling calls, scheduling, insurance verification, and maintaining HIPAA compliance in a fast-paced environment.

Qualifications

• High school diploma or GED required; college degree preferred.
• Minimum of 1–2 years in customer service, administrative, or healthcare-related role.
• Strong interpersonal and written/verbal communication skills.
• Excellent organizational abilities with attention to detail and accuracy.
• Ability to multitask and manage time in a fast-paced environment.
• Comfort with using scheduling software and EMR systems.

Responsibilities

• Welcome all patients and provide high level of customer service.
• Handle inbound and outbound calls (50–75 per day).
• Schedule and confirm all patient appointments.
• PPI intake and processing.

Skills

Interpersonal skills

Communication

Organizational skills

Multitasking

Tech familiarity

Education

High school diploma or GED; college degree preferred

Tools

Scheduling software

EMR systems

Job description

HearingLife is seeking a Patient Care Coordinator to act as the face of our retail clinics across the country. The role focuses on delivering a positive patient experience and helping more people hear better by supporting clinic revenue goals and coordinating patient interactions and needs.

You will manage daily tasks such as greeting patients, handling calls, scheduling, insurance verification, and maintaining HIPAA compliance in a fast-paced environment.