Patient Experience & Relations Specialist

Cooper University Health Care; Camden (NJ); On-site; USD 60,000 - 75,000; Full time

Job summary

Cooper Norcross Health in Camden, NJ, seeks a Patient Relations Advisor to address patient and family concerns, coordinate resolutions, and collaborate with clinical teams. The role emphasizes proactive rounds, effective communication, and ensuring timely follow-up to improve the overall patient experience.

Required are 3–5 years in customer service, with a high school diploma; a bachelor’s degree is preferred. CPXP certification is a plus.

Qualifications

• 3–5 years of customer service experience, preferably in a hospital setting.
• Bachelor's degree preferred; high school diploma required.
• Certificate in Patient Relations or Patient Experience (CPXP) preferred.

Responsibilities

• Acts as the primary point of contact for patient or family concerns and coordinates resolution.
• Collaborates with unit/department leadership to address service issues and improve patient experience.
• Completes all follow-up with patients or families to ensure satisfaction and closure.

Skills

Customer service

Hospital experience

Education

High School Diploma or Equivalent

Bachelor's degree

CPXP Certification

Job description

Cooper Norcross Health in Camden, NJ, seeks a Patient Relations Advisor to address patient and family concerns, coordinate resolutions, and collaborate with clinical teams. The role emphasizes proactive rounds, effective communication, and ensuring timely follow-up to improve the overall patient experience.

Required are 3–5 years in customer service, with a high school diploma; a bachelor’s degree is preferred. CPXP certification is a plus.