Patient Experience Advocate

COOPER PEDIATRICS; Camden (NJ); On-site; USD 42,000 - 60,000; Full time

Job summary

Cooper University Health Care in Camden, NJ is seeking a Service Excellence Advocate to serve as a key liaison between patients, families, and hospital staff, ensuring concerns are promptly addressed and feedback acted upon. The role focuses on enhancing the patient experience through proactive engagement and collaboration with clinical leadership.

Candidates typically have 3–5 years of hospital customer service experience, a high school diploma (Bachelor's preferred), and strong communication,

Qualifications

• 3–5 years preferred in hospital customer service.
• High School Diploma required; Bachelor's degree preferred.
• Spanish language ability is a plus.

Responsibilities

• Act as liaison between patients, families and hospital staff.
• Promptly address patient care concerns and escalate when needed.
• Collaborate with clinical and administrative leadership to resolve issues.
• Foster a patient-centered environment aligned with organizational goals.

Skills

Communication

Critical thinking

Conflict negotiation

Customer service

Cultural sensitivity

Education

High School Diploma

Bachelor's degree

Tools

Microsoft 365

EPIC

RL Feedback module

Job description

Cooper University Health Care in Camden, NJ is seeking a Service Excellence Advocate to serve as a key liaison between patients, families, and hospital staff, ensuring concerns are promptly addressed and feedback acted upon. The role focuses on enhancing the patient experience through proactive engagement and collaboration with clinical leadership.

Candidates typically have 3–5 years of hospital customer service experience, a high school diploma (Bachelor's preferred), and strong communication,