Senior Director, Patient Access & Experience

Cooper University Health Care; Camden (NJ); On-site; USD 72,000 - 118,000; Full time

Job summary

Cooper Norcross Health in Camden, NJ, seeks a Director of the Patient Access Center to lead the patient, customer, and physician experience. In collaboration with senior leaders, you will oversee processes that support our mission while upholding brand, vision, values and culture.

The role emphasizes communication across physician protocols, scheduling practices, and the relationship between the Access Center and medical disciplines.

Qualifications

• Minimum of five years managerial experience in a clinical setting.
• Competence in administration, education and clinical nursing practice.
• Good communication and collaboration skills.
• Understanding of social, political, and economic influences affecting health care programs.

Responsibilities

• Lead the delivery of an exceptional experience to patients, customers, and physicians contacting the Access Center.
• Oversee processes supporting Cooper's mission while upholding brand, vision, values, and culture.
• Ensure smooth communication and issue resolution related to physician protocols, scheduling practices, and cross-disciplinary relationships.

Skills

Leadership

Communication

Team collaboration

Clinical operations

Administration

Education

Bachelor's Degree

Master's Degree preferred

Job description

Cooper Norcross Health in Camden, NJ, seeks a Director of the Patient Access Center to lead the patient, customer, and physician experience. In collaboration with senior leaders, you will oversee processes that support our mission while upholding brand, vision, values and culture.

The role emphasizes communication across physician protocols, scheduling practices, and the relationship between the Access Center and medical disciplines.