Patient Experience Advocate – Elevate Care & Service

Cooper Norcross Health; Camden (NJ); On-site; USD 52,000 - 70,000; Full time

Job summary

Cooper Norcross Health in Camden, NJ seeks a Service Excellence Advocate to act as liaison between patients, families, and hospital staff. You will address concerns, promote a patient-centered experience, and collaborate with clinical and administrative leadership.

Ideal candidates have 3-5 years in customer service in hospital settings, HS diploma (Bachelor's preferred), and strong communication, problem-solving, and conflict negotiation skills. Spanish translation ability is a plus.

Qualifications

• Must communicate effectively with patients, families and coworkers.
• Strong problem solving and complaint management skills.
• Ability to function well in a fast-paced hospital environment.
• Spanish language ability or translation of medical information preferred.

Responsibilities

• Act as liaison between patients, families and hospital staff to address concerns.
• Resolve patient and family concerns promptly and escalate when needed.

Skills

Communication

Critical thinking

Problem solving

Conflict negotiation

Cultural broker

Active listening

Multitasking

Team collaboration

Spanish language ability

Education

High School Diploma

Bachelor's degree

Tools

Microsoft 365

EPIC

RL Feedback module

Job description

Cooper Norcross Health in Camden, NJ seeks a Service Excellence Advocate to act as liaison between patients, families, and hospital staff. You will address concerns, promote a patient-centered experience, and collaborate with clinical and administrative leadership.

Ideal candidates have 3-5 years in customer service in hospital settings, HS diploma (Bachelor's preferred), and strong communication, problem-solving, and conflict negotiation skills. Spanish translation ability is a plus.