Client Services Representative

Cooper University Health Care; Cape May Court House (NJ); On-site; USD 32,000 - 51,000; Full time

Job summary

Cooper Norcross Health seeks an experienced customer service associate to manage communications with employees, members, physicians, and providers by telephone. You will handle questions on benefit coverage, medical services, claims, and appeals, and support Case Management with clerical tasks and provider file compliance.

The role emphasizes rapid response (3-ring calls), professional service, and adherence to plan documents and procedures within a collaborative team environment.

Qualifications

• Previous computer experience preferred.
• Good communication and customer services skills.
• Experience with LOS client support services and healthcare systems is a plus.

Responsibilities

• Handle customer calls and resolve inquiries per the Plan and policies.
• Provide clerical and telephone support for Case Management program.
• Refer unresolved inquiries to the appropriate analyst for resolution.
• Answer all incoming calls within 3 rings to ensure time efficiency.
• Maintain provider file compliance according to directive.
• Perform duties as assigned by Supervisor within scope of knowledge and skill.

Skills

Communication skills

Customer service

Interpersonal skills

Multitasking

Computer experience

Education

High school diploma or GED

Tools

Epic

Sunquest

LIS

COPIA System

Job description

About Us

Cooper Norcross Health, formerly Cooper University Health Care, is a leading academic health system affiliated with Cooper Norcross Medical School of Rowan University. Headquartered in Camden, New Jersey, Cooper Norcross Health has revenues of more than $3 billion and an A+ credit rating from both S&P and Fitch Ratings.

Cooper Norcross Health has nearly 14,000 team members, including more than 2,200 nurses, more than 1,200 employed physicians representing 95 specialties and subspecialties, and more than 700 advanced practice providers.

The health system operates MD Anderson Cancer Center at Cooper as well as four hospitals – its 663-bed flagship Cooper Norcross University Hospital in Camden, its 229-bed Cooper Norcross University Hospital Cape Regional in Cape May Court House, Children’s Hospital at Cooper Norcross Health in Camden, and The Recovery Village Cherry Hill at Cooper, a substance abuse rehabilitation and inpatient treatment facility, in partnership with American Recovery Services.

Cooper Norcross University Hospital in Camden is the only Level 1 Trauma Center in South Jersey and the busiest in the region. The hospital has been recognized as a top-performing regional hospital by U.S. News & World Report’s Best Hospitals annual survey for eight years.

More than 2.54 million patients visit Cooper Norcross Health facilities annually. Its ambulatory network encompasses three outpatient surgery centers, seven urgent care centers, a wound care center, and more than 130 physician, physical therapy, and radiology offices extending from the Delaware River to the New Jersey shore.

Cooper Norcross Health, a not-for-profit health system, was named one of America’s Best Large Employers for 2026 by Forbes, ranking among the top 200 in the nation. Visit CooperHealth.org to learn more.

Short Description

Responsible for communication between all customers via telephone. Customers include employees, members, physicians, referral sources, and providers. The communication includes, benefit coverage, medical services, appeals and grievances, provider access and availability, claims investigation. Research inquiries and demonstrates a strong ability to resolve issues according to the Plan document and policies and procedures. Refers unsolved inquiries and corrections to the appropriate analyst for resolution. Achieves maximum time effectiveness and customer service by answering all incoming phone calls within 3 rings. Provides clerical and telephone support for Case Management program. Maintains provider file compliance according to directive. Performs duties as assigned by Supervisor within the scope of knowledge and skill

Experience Required

• Previous computer experience preferred
• Good communication and customer services skills.
• Experience with LOS client support services, Epic, Sunquest, LIS and COPIA System user activity.
• Pleasant and professional attitude, including well developed interpersonal skills.
• Ability to make progress on multiple assignments under time constraints.

Education Requirements

• High school graduate or GED.

Salary Min ($)

USD $23.00

Salary Max ($)

USD $37.00