Patient Services Representative - Digital Health & RPM Programs

Cooper University Health Care; Moorestown Township (NJ); Presencial; USD 38.000 - 52.000; Jornada completa

Descripción de la vacante

Cooper Norcross Health in Camden, NJ seeks a dedicated Patient Service Representative to support registration, scheduling, and RPM program operations within Innovative Delivery Programs. You will manage front desk tasks, verify insurance, and coordinate with care teams, ensuring smooth patient flow and accurate digital records.

Ideal candidates have at least one year of medical facility experience, strong communication, and customer service skills.

Formación

• Minimum one year of recent registration or billing experience in a medical facility preferred.
• Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations and referrals preferred.
• Epic experience preferred.
• Excellent organizational, written/verbal communication and teamwork skills.
• Demonstrated performance of excellent customer service skills.

Responsabilidades

• Answers and fields phone calls and voice mail messages, monitors assigned front desk pools, documents events in patients digital health record, and escalates as appropriate.
• Faxes, scans PHI into their digital health record, and sorts mail.
• Schedules and confirms patient appointments and performs check-in, check-out.
• Prepares patient charts and information prior to scheduled appointment.
• Facilitates activation of patient’s MyChart account if not active
• Supports patient screening for digital remote patient monitoring (RPM) program eligibility (i.e. social, digital capabilities) and facilitates digital RPM program enrollment
• Orders/ships digital remote monitoring devices and confirms patient receipt.
• Anticipates problems or issues and solves within the scope of responsibility.
• Reviews digital RPM patient agreement and ensures signed.
• Collaborates with patients, care givers, providers, and other health care team members.
• Maintains privacy and confidentiality for all patients.
• Regularly attends in-services to further develop position and department.
• Performs all related duties or special projects as assigned/required.

Conocimientos

Customer service

Phone etiquette

Communication

Teamwork

Educación

High School Diploma or equivalent

Herramientas

Epic

Descripción del empleo

Cooper Norcross Health in Camden, NJ seeks a dedicated Patient Service Representative to support registration, scheduling, and RPM program operations within Innovative Delivery Programs. You will manage front desk tasks, verify insurance, and coordinate with care teams, ensuring smooth patient flow and accurate digital records.

Ideal candidates have at least one year of medical facility experience, strong communication, and customer service skills.