Patient Experience & Relations Lead

Hendrick Health; Abilene (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

The Patient Relations Coordinator at Hendrick Health provides effective internal marketing to patients, families, and other customers by responding to requests, concerns and special needs. This individual oversees and coordinates the complaint and grievance process to ensure that Hendrick responds to these issues in an appropriate, timely and professional manner.

This role also identifies areas of needed improvement and takes action to facilitate those changes, and supervises other members of

Qualifications

• Bachelor's Degree or 10+ years related healthcare experience.
• 3-5 years nursing, patient relations, marketing, social work, or other relevant healthcare experience.
• Extreme diplomacy and tact
• Excellent human relations and oral/written communication
• Proficiency in Microsoft Office tools (Word, Excel, PowerPoint, Outlook)
• Ability to learn and utilize multiple computer applications
• OSHA Category 2 - Medium Risk

Responsibilities

• Respond to requests, concerns and special needs from patients, families, and other customers.
• Oversee and coordinate the complaint and grievance process to ensure timely, professional responses.
• Identify areas for improvement and facilitate changes.
• Supervise other members of the patient relations department and volunteers to optimize departmental operations.

Skills

Diplomacy and tact

Oral and written communication

Microsoft Office

Ability to learn multiple applications

Education

Bachelor's degree or 10+ years healthcare experience

Job description

The Patient Relations Coordinator at Hendrick Health provides effective internal marketing to patients, families, and other customers by responding to requests, concerns and special needs. This individual oversees and coordinates the complaint and grievance process to ensure that Hendrick responds to these issues in an appropriate, timely and professional manner.

This role also identifies areas of needed improvement and takes action to facilitate those changes, and supervises other members of