Patient Experience & Resolution Coordinator

Piedmont Healthcare, Inc.; Covington (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Piedmont Newton Hospital is seeking a Patient Representative to respond to patients, family members, and visitors' requests and concerns. The role involves guiding individuals to information, offering general assistance, resolving complaints, and referring to appropriate resources.

Responsibilities include facilitating problem resolution, coordinating with departments, and providing administrative support to the director to ensure smooth patient experiences.

Qualifications

• HS Diploma or GED required; substitutions allowed for additional work experience.
• Bachelor’s Degree in social/public relations fields preferred.
• 1 year hospital experience with patient-facing interaction required; or 5 years total with substitutions.

Responsibilities

• Respond to patients, family members, and visitors' requests, complaints, and concerns.
• Provide a clear channel for obtaining information, general assistance, complaint resolution, and referrals to resources.
• Lead activities of patient representatives and provide administrative support to the director.

Education

HS Diploma or GED required

Bachelor’s Degree preferred

4 years related work experience substitution for HS

1 year hospital experience

5 years related work experience total with substitutions

Patient Representative experience preferred

Job description

Piedmont Newton Hospital is seeking a Patient Representative to respond to patients, family members, and visitors' requests and concerns. The role involves guiding individuals to information, offering general assistance, resolving complaints, and referring to appropriate resources.

Responsibilities include facilitating problem resolution, coordinating with departments, and providing administrative support to the director to ensure smooth patient experiences.