Patient Access & Registration Specialist

ccf; Florida; On-site; USD 36,000 - 48,000; Full time

Job summary

Cleveland Clinic Weston Hospital is seeking a Patient Service Specialist to join the Ambulatory Team. You will perform front-end and back-end clerical tasks, answer phones and manage registrations for Physical Therapy, Cardiology and Emergency Department, ensuring a smooth patient experience.

Expected duties include visit preparation, insurance verification, co-pay collection and scheduling. You’ll support MyChart outreach and help patients navigate appointments with care and professionalism.

Qualifications

• High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service
• OR an Associate's Degree and one year of experience
• OR a Bachelor's Degree
• Working knowledge of PC window applications sufficient to input and retrieve data
• Ability to perform basic math sufficient to process insurance co-pays
• Excellent communication and organizational skills

Responsibilities

• Provide a comprehensive, proactive and 'Patients First' experience for patients and visitors.
• Investigate, triage and resolve patient issues using the established HEART model.
• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
• Support front-end technology utilization to promote understanding and comfort levels in use by caregivers and providers.
• Enter and maintain confidential patient information.
• Recruit, enroll and educate patients on MyChart and Appointment Pass.
• Conduct follow-ups to MyChart, web appointment inquiries and outreach to patients informing them of upcoming routine checkups.
• Process the workflow for the day.
• Support and participate in process improvement efforts.
• Maintain measured performance in quality, patient experience, first call resolution (FCR), customer satisfaction, teamwork and medical terminology.
• Generate staff provider schedules.

Skills

Patient registration

Appointment scheduling

Insurance processing

Customer service

Communication

Education

High School Diploma or GED

Associate's Degree

Bachelor's Degree

Tools

Microsoft Windows

Job description

Cleveland Clinic Weston Hospital is seeking a Patient Service Specialist to join the Ambulatory Team. You will perform front-end and back-end clerical tasks, answer phones and manage registrations for Physical Therapy, Cardiology and Emergency Department, ensuring a smooth patient experience.

Expected duties include visit preparation, insurance verification, co-pay collection and scheduling. You’ll support MyChart outreach and help patients navigate appointments with care and professionalism.