Patient Experience Specialist - Front Desk & Scheduling

Cleveland Clinic; Fort Lauderdale (FL); On-site; USD 25,000 - 30,000; Full time

Job summary

Cleveland Clinic Weston Hospital is seeking a Patient Service Specialist to support Ambulatory Care. This role includes registration, scheduling, insurance verification, and front-end/back-end clerical duties to ensure smooth patient experiences.

Shifts are 8-hour blocks, Monday–Friday, 8:00 AM–5:00 PM, with times varying by business need. The team values teamwork, service excellence, and a patients-first approach to care.

Qualifications

• Minimum of a high school diploma or GED with two years of patient registration, scheduling, or customer service experience.
• An Associate’s Degree with one year of experience or a Bachelor’s Degree also meets qualifications.
• Strong communication and organizational skills are essential.

Responsibilities

• Provide front-end and back-end clerical support for patient registrations, scheduling, and insurance verification.
• Answer phones, assist with appointments, and support interpreters as needed.
• Support MyChart enrollment and appointment processes; triage and follow-up on patient inquiries.
• Maintain accurate patient records and assist with daily workflow and scheduling.
• Contribute to process improvements and maintain high patient experience and satisfaction levels.

Skills

Communication

Organization

Customer service

PC applications

Education

High School Diploma or GED

Associate’s Degree

Bachelor’s Degree

Tools

PC window applications

Job description

Cleveland Clinic Weston Hospital is seeking a Patient Service Specialist to support Ambulatory Care. This role includes registration, scheduling, insurance verification, and front-end/back-end clerical duties to ensure smooth patient experiences.

Shifts are 8-hour blocks, Monday–Friday, 8:00 AM–5:00 PM, with times varying by business need. The team values teamwork, service excellence, and a patients-first approach to care.