Patient Experience & Registration Specialist

Advocate Health Care; Mount Pleasant (WI); On-site; USD 27,000 - 41,000; Part time

Job summary

Advocate Health Care in Mount Pleasant, WI is seeking a Per Diem Financial Counselor to support the revenue cycle team. The role handles patient check-in, verifies insurance, collects patient responsibility, and coordinates with Financial Advocate for financial resources.

The position requires at least 1 year in customer service, familiarity with EPIC EMR, insurance verification, and HIPAA guidelines. It offers a minimum of 32 hours per month with flexible shifts.

Qualifications

• 1 year of customer service or clerical/office experience.
• Ability to interpret Medicare/HIPAA/EMTALA rules.
• Strong communication and math skills.
• Able to work with EPIC and insurance tools.

Responsibilities

• Greets and checks in patients arriving for their appointments.
• Verifies insurance benefits and collects patient responsibility.
• Completes registration for walk-in patients and updates demographics as needed.
• Schedules patient visits and assists with onboarding of new caregivers.
• Maintains knowledge of Medicare/Medicaid rules and HIPAA requirements.

Skills

Customer service

Communication

Problem solving

HIPAA knowledge

Education

High School Graduate

Tools

EPIC EMR

Microsoft Office

Insurance verification tools

Job description

Advocate Health Care in Mount Pleasant, WI is seeking a Per Diem Financial Counselor to support the revenue cycle team. The role handles patient check-in, verifies insurance, collects patient responsibility, and coordinates with Financial Advocate for financial resources.

The position requires at least 1 year in customer service, familiarity with EPIC EMR, insurance verification, and HIPAA guidelines. It offers a minimum of 32 hours per month with flexible shifts.