Patient Experience & Registration Specialist

Summit Health Management; Florham Park (NJ); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental

Vision

Life insurance

Disability insurance

401k

Job summary

VillageMD is seeking a friendly patient access specialist to greet visitors, collect payments, verify insurance, and schedule appointments in our NJ office. You will support front desk operations, maintain accurate patient records and assist with billing workflows, ensuring a smooth patient experience.

Ideal candidates have strong customer service, basic computer skills, and the ability to work in a fast-paced medical office. The role offers full-time hours and competitive benefits at VillageMD.

Qualifications

• High School Graduate or GED required.
• Associate Degree preferred.
• Previous PSR experience preferred.
• Ability to communicate in English, both orally and in writing.
• Must have excellent customer service skills.
• Must have the ability to organize and perform multiple tasks in a timely manner.
• Knowledge of medical office and terminology preferred.
• Basic proficiency in computer use required.
• Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred.

Responsibilities

• Greets visitors, patients, and families in a friendly professional manner and directs them appropriately.
• Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.
• Promptly answers the telephone, directs all calls appropriately, takes an accurate message and delivers to the appropriate individual/demonstrates appropriate etiquette.
• Informs patients of delay in physician schedules, assists with patient comfort while delayed.
• Posts all self pay charges, collects payments, and provides patient with receipt.
• Accurately reconciles daily payments.
• Reconciles billing slips to daily schedule.
• Opens and closes batches properly, accurately reconciles collections, prepares deposits and documents corrections.
• Scans the insurance card, processes insurance verifications utilizing the on-line system, and updates the patient account.
• Updates patient information including demographics, insurance, HIPAA forms and financial waivers.
• Schedules appointments accurately according to department guidelines; using waitlist when applicable.
• Confirms future appointments as needed.
• Review Eligibility and Phone report.
• Schedules and enters orders for diagnostic tests, and procedures, following all appropriate workflows.
• Works cooperatively with Patient Care Resources and clinical staff to ensure timely pre-authorizations.
• Completes referrals according to departmental guidelines and properly enters into the appropriate system.
• Effectively communicates problems, concerns, or issues to the Office Supervisor / Manager appropriately and promptly.

Skills

Customer service

Communication

Multitasking

Education

High School Diploma or GED

Associate Degree preferred

Tools

EHR

Practice Management System

Windows-based environment

Job description

VillageMD is seeking a friendly patient access specialist to greet visitors, collect payments, verify insurance, and schedule appointments in our NJ office. You will support front desk operations, maintain accurate patient records and assist with billing workflows, ensuring a smooth patient experience.

Ideal candidates have strong customer service, basic computer skills, and the ability to work in a fast-paced medical office. The role offers full-time hours and competitive benefits at VillageMD.