Patient Services & Scheduling Specialist

Summit Health Management; Berkeley Heights (NJ); On-site; USD 25,000 - 30,000; Full time

Job summary

VillageMD is seeking a patient-oriented Front Desk/PSR to greet patients, manage registrations, and schedule appointments at our New Jersey office. You will handle calls, collect payments, and assist with pre-authorizations while maintaining accurate patient records in the EHR system.

The role requires strong customer service, basic computer skills, and familiarity with medical terminology. This is an on-site position located in Berkeley Heights, NJ with a competitive hourly pay range.

Qualifications

• High School Graduate or GED required.
• Associate Degree preferred.
• Ability to communicate in English, both orally and in writing.
• Must have excellent customer service skills.
• Knowledge of medical office and terminology preferred.
• Basic proficiency in computer use required.
• Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred.

Responsibilities

• Greet visitors, patients, and families in a friendly, professional manner and direct them appropriately.
• Maintains efficient patient flow through registration and provides excellent customer service.
• Answers the telephone promptly and directs calls appropriately; takes accurate messages.
• Informs patients of delays and assists with patient comfort during delays.
• Posts self-pay charges, collects payments, and provides receipts; reconciles daily payments.

Skills

Customer service

English communication

multitasking

Education

High School Diploma

Associate Degree preferred

Tools

EHR

Practice Management System

Windows environment

Job description

VillageMD is seeking a patient-oriented Front Desk/PSR to greet patients, manage registrations, and schedule appointments at our New Jersey office. You will handle calls, collect payments, and assist with pre-authorizations while maintaining accurate patient records in the EHR system.

The role requires strong customer service, basic computer skills, and familiarity with medical terminology. This is an on-site position located in Berkeley Heights, NJ with a competitive hourly pay range.