Patient Experience & Registration Specialist

Allina Health; Edina (MN); On-site; USD 28,000 - 37,000; Part time

Benefits offered by this job

Medical/Dental

PTO/Time Away

Retirement Savings Plans

Life Insurance

Short-term/Long-term Disability

Tuition Reimbursement or Continuing M…

Job summary

Allina Health Imaging Center Edina is seeking a Clinic Business Representative Associate to be the first point of contact for patients, ensuring accurate, friendly registration and smooth check-in that sets the tone for quality care. You will gather demographic and financial data and enter it into the electronic medical record.

The role is casual with day shifts and occasional weekend rotation, requiring basic computer skills and a focus on customer service to support a positive patient

Qualifications

• Must be 18 years of age with education and/or experience to meet required functional competencies as listed on the job description
• Minimum 1 year computer knowledge
• Preferred: High school diploma or GED; MS Office; customer service/clerical experience; medical terminology knowledge

Responsibilities

• Greets, welcomes, and performs the registration process with patients in person or by phone
• Appropriately utilizes all tools, resources, and procedures to conduct patient check-in, which includes interviewing patients to collect demographic and insurance information, providing patients with appointment specific forms, and obtaining necessary and appropriate documentation
• Assists patients with telephone encounters
• Identifies key words to initiate appropriate responses and de-escalation techniques as needed
• Directs patients to appointment or procedure
• Collects co-pays and/or remaining balances
• Obtains signatures from patients as needed
• Responds to questions regarding financial assistance programs
• Performs the End of Day reconciliation process
• May participate in the prescription refill order process as appropriate and in scope for position
• Manages and organizes the patient care lobby (or lobbies) and provides other department support
• Cleans and disinfects the lobby and check-in area(s), wheelchairs, stair wells, door handles, clipboards, and elevator keys throughout the day
• Unpacks and restocks supplies, file cabinet(s) and other clinic resources such as brochures and business cards, makes copies of documents as needed
• May schedule appointments and/or help with other office communication needs such as answering and transferring calls, handling messages and paging necessary parties
• Performs weekly downtime check
• Active participation in staff meetings
• Other duties as assigned

Skills

Customer service

Computer skills

Microsoft Word/Outlook

Medical terminology

Education

High school diploma or GED

Job description

Allina Health Imaging Center Edina is seeking a Clinic Business Representative Associate to be the first point of contact for patients, ensuring accurate, friendly registration and smooth check-in that sets the tone for quality care. You will gather demographic and financial data and enter it into the electronic medical record.

The role is casual with day shifts and occasional weekend rotation, requiring basic computer skills and a focus on customer service to support a positive patient