Patient Experience Specialist

Cleveland Clinic; Kent (OH); In loco; USD 22.000 - 30.000; Tempo pieno

Descrizione del lavoro

The Cleveland Clinic seeks a Patient Service Specialist to support patient interactions across our Spine and Pain Institute locations. You will handle registration, scheduling, insurance verification and patient education, ensuring a seamless and empathetic patient journey.

Travel between Akron/Fairlawn, Bath, Wooster and Kent may be required based on staffing needs; strong communication and a patient-first mindset are essential for success.

Competenze

• Two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR an Associate’s Degree with one year experience OR a Bachelor’s Degree.
• Demonstrated experience in providing exceptional customer services and conflict resolution

Mansioni

• Provide a comprehensive, proactive and 'Patients First' experience for patients and visitors.
• Investigate, triage and resolve patient issues using the HEART model.
• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
• Capture and verify referrals and cancellation reasons, insurance coverage and physician data.
• Responsible for appropriately and accurately providing patient estimates for patient services.
• Identify patients in need of financial counseling to facilitate payment and align insurance coverage to the service.
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
• Encourage patient utilization of front-end technology, provide guidance, encouragement, education and hands-on training.
• Enter and maintain confidential patient information.
• Recruit, enroll and educate patients on MyChart and Appointment Pass.
• Conduct follow-ups to MyChart, web appointment inquiries and outreach to patients about upcoming routine checkups.
• Maintain measured performance in quality, patient experience, first call resolution (FCR), customer satisfaction, teamwork and medical terminology.
• Generate staff provider schedules.
• Relay staff messaging.

Conoscenze

Customer service

Conflict resolution

Medical terminology

Typing speed

Formazione

High School Diploma or GED

Associate’s Degree

Bachelor’s Degree

Strumenti

MyChart

Appointment Pass

Insurance verification system

Descrizione del lavoro

The Cleveland Clinic seeks a Patient Service Specialist to support patient interactions across our Spine and Pain Institute locations. You will handle registration, scheduling, insurance verification and patient education, ensuring a seamless and empathetic patient journey.

Travel between Akron/Fairlawn, Bath, Wooster and Kent may be required based on staffing needs; strong communication and a patient-first mindset are essential for success.