Patient Experience & Check-In Specialist

Cleveland Clinic; Canton (OH); On-site; USD 22,000 - 30,000; Full time

Job summary

Cleveland Clinic in Canton, OH seeks a Patient Service Specialist to welcome patients and manage registrations from arrival to checkout. You will collect co-pays, assist with kiosk use and help patients schedule, pre-register and enroll in MyChart, coordinating closely with physicians to keep checkout smooth.

This full-time role operates Mon–Thu 7:00am–4:00pm and Fri 7:00am–11:00am, with no weekends or holidays.

Qualifications

• HS Diploma or GED plus two years in patient registration, scheduling, insurance processing or customer service
• OR an Associate’s Degree and one year of experience
• OR a Bachelor’s Degree

Responsibilities

• Provide a comprehensive and proactive patient-centric experience for patients and visitors.
• Investigate, triage and resolve patient issues using HEART model.
• Create a welcoming and professional environment and interact with patients to ensure stellar experiences.
• Register patients, prepare visits, perform telephone triage, verify insurance, collect co-pays, track records, schedule and arrange interpreter services as needed.
• Enter and maintain confidential patient information.
• Educate patients on MyChart and Appointment Pass enrollment.

Skills

Registration experience

Scheduling

Insurance processing

Customer service

Basic math

PC window applications

Education

HS Diploma or GED

Associate’s Degree

Bachelor’s Degree

Tools

Epic

Job description

Cleveland Clinic in Canton, OH seeks a Patient Service Specialist to welcome patients and manage registrations from arrival to checkout. You will collect co-pays, assist with kiosk use and help patients schedule, pre-register and enroll in MyChart, coordinating closely with physicians to keep checkout smooth.

This full-time role operates Mon–Thu 7:00am–4:00pm and Fri 7:00am–11:00am, with no weekends or holidays.