Front Desk Patient Service Specialist - PRN

Atrium Health; Kings Mountain (NC); On-site; USD 27,000 - 41,000; Part time

Job summary

Advocate Health in North Carolina is seeking a Part-time Patient Service Specialist to join the Enterprise Revenue Cycle team. This PRN role supports registration, insurance verification, scheduling and cash handling to ensure a smooth patient experience at arrival.

Ideal candidates will have strong customer service, computer experience, and basic medical records familiarity. This position offers flexible hours and exposure to hospital operations within a large health system.

Qualifications

• High School Diploma or GED required.
• Computer experience required.
• Customer relations experience required.

Responsibilities

• Exemplify caring and compassionate customer service to create an excellent patient experience.
• Provide exemplary interpersonal skills and ability to interact with patients and families in sensitive situations.
• Demonstrates critical thinking and decisive judgment in a fast-paced environment; works well in a team or independently.
• Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival/departure desk activities with accuracy.
• Encourages patient utilization of front-end technology during the registration process.
• Enters and maintains confidential patient information including insurance, billing and payment details during encounters; assists billing functions as needed.
• Demonstrates knowledge of emergency codes and applicable healthcare regulations.
• Monitors inventory and stock of medications, narcotics and emergency equipment.

Skills

Customer service

Interpersonal skills

Critical thinking

Teamwork

Registration

Insurance verification

Scheduling

Billing support

Front desk operations

Education

High School Diploma or GED

Tools

Medical Records Software

Job description

Advocate Health in North Carolina is seeking a Part-time Patient Service Specialist to join the Enterprise Revenue Cycle team. This PRN role supports registration, insurance verification, scheduling and cash handling to ensure a smooth patient experience at arrival.

Ideal candidates will have strong customer service, computer experience, and basic medical records familiarity. This position offers flexible hours and exposure to hospital operations within a large health system.