Patient Experience & Registration Navigator

Watson Clinic; Lakeland (FL); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Watson Clinic in Lakeland, FL seeks a friendly front desk registrar to welcome patients, verify addresses and phone numbers, and update emergency contacts including guarantor details. The role supports Meaningful Use information and patient care workflow.

Primary responsibilities include demographic checks, form distribution, insurance eligibility, and cash handling with accurate receipts. Weekend hours may apply and patient satisfaction is a priority.

Qualifications

• 1+ years experience in medical/insurance environment preferred.
• Medical terminology knowledge preferred.

Responsibilities

• Verify demographics and perform patient search to avoid duplicates.
• Provide questionnaires/forms per protocols.
• Verify payment sources and run insurance eligibility in EPM.
• Monitor lobby and inform patients of wait times.

Skills

Customer service

Medical terminology

Education

High school diploma or GED

Job description

Description

Summary/Objective

Enhances the guest experience by warmly welcoming individuals at registration desks, ensuring accurate verification of their address and phone number, and thoughtfully updating emergency contact information, including guarantor details and various addresses (e.g., seasonal, parents). Additionally, prioritizes the collection of Meaningful Use information to support comprehensive patient care.

Essential Functions

• Verifies demographics and performs a complete patient search to avoid duplicate patients.
• Provides questionnaires and/or appropriate forms to patients according to physician/provider protocols.
• Accurately verifies payment sources are entered into EPM including the appropriate case built and attached (i.e., liability, work comp, agency, grants, employer, legal). Accurately runs eligibility of insurances.
• Monitors lobby to ensure patients are not waiting excessive amounts of time and courteously advise patients of wait times when physicians/ providers run behind. Arrives patients in a timely manner.
• Monitors reading material maintained in lobby, removing any items with inappropriate content.
• Keep lobby neat and clean throughout the day.
• Schedules and cancels appointments accurately following physician, provider, desk and location protocols.
• Proportionately arrives and schedules appointments. Runs report sets as applicable.
• Collects payments using appropriate payment codes and issues receipts. Follows IDX Alert policy prior to scheduling appointment.
• Follows PFS collection comments. Closes batch accurately and prior to leaving for the day, depositing in designated area.

* Location and hours may vary to include weekends.

Requirements

Required Education and Experience: High school graduate or equivalent (GED).

Additional Eligibility Qualifications: 1+ years’ experience within medical/insurance environment preferred; Medical terminology and/or knowledge in the medical field; 2-3 years of customer service