Patient Experience Concierge

Watson Clinic; Lakeland (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Watson Clinic in Lakeland, FL is seeking a friendly Front Desk/Registration Clerk to greet patients, verify contact details, update emergency information, and manage patient flow. This role will ensure accurate demographics, verify insurance eligibility, and assist with appointment scheduling and patient payments in a fast-paced medical office.

Ideal candidates have 1+ year experience in medical/insurance environments, basic medical terminology knowledge, and strong customer service skills.

Qualifications

• High school diploma or GED.
• 1+ years experience in medical/insurance environment preferred.
• Medical terminology knowledge preferred.
• 2-3 years of customer service experience.

Responsibilities

• Greets patients at registration desks with a warm and welcoming demeanor and verifies address and phone number.
• Verifies demographics and performs a complete patient search to avoid duplicates.
• Updates emergency contact information including guarantor and addresses as well as Meaningful Use information.
• Verifies that payment sources are entered into the system with correct case details (liability, workers' comp, agencies, etc.).
• Runs eligibility checks on insurances.
• Monitors lobby and communicates wait times to patients as needed.
• Schedules and cancels appointments per physician/provider protocols.
• Collects payments using appropriate codes and issues receipts.
• Closes batches and deposits payments at day end according to policy.

Skills

Customer service

Appointment scheduling

Demographics verification

Education

High school diploma or GED

Job description

Watson Clinic in Lakeland, FL is seeking a friendly Front Desk/Registration Clerk to greet patients, verify contact details, update emergency information, and manage patient flow. This role will ensure accurate demographics, verify insurance eligibility, and assist with appointment scheduling and patient payments in a fast-paced medical office.

Ideal candidates have 1+ year experience in medical/insurance environments, basic medical terminology knowledge, and strong customer service skills.