Patient Access & Experience Specialist

JumpStart Games, Inc.; Lakeland (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

JumpStart Games, Inc. is seeking a front desk registration professional in Lakeland, FL.

You will warmly welcome guests, verify addresses and phone numbers, and update emergency contacts and guarantor details while collecting Meaningful Use information to support comprehensive patient care. Responsibilities include verifying demographics, handling forms, ensuring correct insurance eligibility, managing lobby flow, scheduling, and processing payments with proper codes.

Qualifications

• High school graduate or GED.
• 1+ years’ experience in medical/insurance environment preferred.
• Medical terminology knowledge and/or familiarity with the medical field.

Responsibilities

• Verify demographics and perform patient searches to avoid duplicates.
• Provide questionnaires and forms per physician/provider protocols.
• Verify payment sources in EPM and ensure correct case built and attached.
• Run insurance eligibility checks and monitor lobby wait times.
• Maintain lobby cleanliness and remove inappropriate reading material.
• Schedule and cancel appointments per protocols; ensure timely arrivals.
• Run reports and manage appointments as applicable.
• Collect payments with proper codes and issue receipts; follow IDX Alert policy.
• Close batches before end of day and deposit as designated.
• Work location and hours may include weekends.

Skills

Patient verification

Customer service

Medical terminology

Front desk communication

Education

High school diploma or GED

Tools

EPM system

Billing codes

Job description

JumpStart Games, Inc. is seeking a front desk registration professional in Lakeland, FL.

You will warmly welcome guests, verify addresses and phone numbers, and update emergency contacts and guarantor details while collecting Meaningful Use information to support comprehensive patient care. Responsibilities include verifying demographics, handling forms, ensuring correct insurance eligibility, managing lobby flow, scheduling, and processing payments with proper codes.