Patient Access & Experience Navigator

Watson Clinic; Lakeland (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Watson Clinic is seeking a friendly patient registration specialist to warmly welcome visitors and verify addresses and phone numbers, update emergency contacts, and handle guarantor details and various addresses. The role focuses on collecting Meaningful Use information to support comprehensive patient care.

The position requires 1+ years in medical/insurance environments, familiarity with medical terminology, and strong customer service skills.

Qualifications

• 1+ years’ experience within medical/insurance environment preferred.
• Medical terminology knowledge or familiarity with the medical field.
• 2-3 years of customer service experience.

Responsibilities

• Verifies demographics and performs a complete patient search to avoid duplicate patients.
• Provides questionnaires and/or appropriate forms to patients according to physician/provider protocols.
• Accurately verifies payment sources and runs eligibility of insurances.
• Monitors lobby for wait times and informs patients of delays.
• Keeps lobby neat and clean.
• Schedules and cancels appointments following protocols.
• Collects payments using correct payment codes and issues receipts.
• Follows IDX Alert policy and closes batch before leaving.
• Location and hours may vary to include weekends.

Skills

Customer service

Medical terminology

Attention to detail

Communication skills

Education

High school diploma or GED

Job description

Watson Clinic is seeking a friendly patient registration specialist to warmly welcome visitors and verify addresses and phone numbers, update emergency contacts, and handle guarantor details and various addresses. The role focuses on collecting Meaningful Use information to support comprehensive patient care.

The position requires 1+ years in medical/insurance environments, familiarity with medical terminology, and strong customer service skills.