Patient Experience Concierge

JumpStart Games; Lakeland (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

JumpStart Games is seeking a Patient Registration Representative in Lakeland, Florida, to greet patients with a welcoming demeanor and verify their information to enhance their experience. The ideal candidate will handle appointment scheduling and ensure accurate payment processing.

Candidates should have at least 1 year of experience in a medical environment and possess strong customer service skills. This role requires attention to detail and knowledge of medical terminology.

Qualifications

• Minimum of 1 year experience in a medical or insurance environment preferred.
• Strong knowledge of medical terminology and patient care.
• 2-3 years experience in customer service.

Responsibilities

• Greet patients warmly and verify their information.
• Monitor lobby for patient wait times.
• Schedule and cancel appointments according to protocols.

Skills

Customer service experience

Knowledge of medical terminology

Attention to detail

Education

High school graduate or equivalent (GED)

Job description

JumpStart Games is seeking a Patient Registration Representative in Lakeland, Florida, to greet patients with a welcoming demeanor and verify their information to enhance their experience. The ideal candidate will handle appointment scheduling and ensure accurate payment processing.

Candidates should have at least 1 year of experience in a medical environment and possess strong customer service skills. This role requires attention to detail and knowledge of medical terminology.