Customer Service Representative

VieMed Healthcare; Memphis (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading healthcare provider is seeking a Customer Service Representative in Memphis, TN. The role involves processing orders, handling customer inquiries, coordinating transactions, and ensuring compliance with medical billing practices. Ideal candidates should have a high school diploma and customer service experience, with strong communication skills. Work hours are Monday to Friday, with on-call rotations as needed. This position offers an opportunity to contribute to patient satisfaction and team success.

Qualifications

• Customer service experience preferred.
• Knowledge of medical billing practices is a plus.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Process orders in a timely and accurate manner with proper documentation.
• Handle inbound and outbound phone calls professionally.
• Coordinate deliveries and manage patient balances.

Skills

Customer service experience

Knowledge of medical billing practices

Verbal communication skills

Written communication skills

Time management

Organizational skills

Interpersonal skills

Education

High school diploma or equivalent

Job description

Overview

Join to apply for the Customer Service Representative role at VieMed Healthcare.

Responsibilities

• Ensure that all orders are processed in a timely and accurate manner with the appropriate paperwork completed; all orders must be entered into the system timely with all necessary documentation included and ready for billing upon delivery (or as allowed by authoritative and governing guidelines).
• Handle inbound and outbound phone calls in a timely and professional manner; respond to inquiries and calls with proper prioritization and within reasonable timeframe; ensure that interactions are documented in the patient (customer) account within the software.
• Monitor and process faxes and other sources of orders/referrals; enter and account for each in the software and ensure response/action is taken accordingly.
• Efficiently coordinate branch transactions (deliveries, pick-ups, exchanges, returns, service, repair/maintenance) with appropriate staff (drivers, warehouse, liaisons, therapists, sales) and with patients (customers).
• Facilitate collection of patient balances for new and existing accounts; manage payment plans and recurring payments in order to produce desirable collection results for the branch.
• Contribute, both individually and as a team, to the achievement of operational, financial, and cultural performance goals for assigned branch location(s); be an advocate of management and a positive presence in the branch.
• Maintain current knowledge of and ensure compliance with company policies and procedures; stay current in medical billing practices, eligibility and insurance requirements, documentation requirements, and billing reimbursement.
• Develop and maintain working knowledge of products and services offered by the company, relevant governmental or regulatory requirements, and accreditation requirements.
• Maintain a high level of service satisfaction with patients and referral sources; maintain strong working relationships with branch staff and other employees.
• Ensure physical control and proper care of company assets, account for movement of physical assets within the software in a timely fashion.
• Maintain professional, polite, and respectful interactions with employees, patients/customers, referrals sources, vendors; maintain professional appearance with clothing, grooming, and personal hygiene.
• Responsible for performing other duties as assigned by management.

Qualifications

• High school diploma or equivalent.

Preferred Knowledge, Skills and Abilities

• Customer service experience preferred.
• Relevant healthcare or medical billing experience preferred.
• Knowledge of medical billing practices, eligibility and insurance requirements, and billing reimbursement.
• Commitment to service excellence and superior performance.
• Solid verbal and written skills.
• Proper phone and email etiquette.
• Manage time effectively.
• Able to multi-task and complete all assigned tasks at quality levels and within deadlines.
• Organized and structured in carrying out responsibilities.
• Professionally postured in both behavior and physical appearance.
• Strong interpersonal and communication skills; respectful and polite in all interactions.
• Able to physically lift, carry, and move equipment.
• Efficient use of technology and software.

Work Hours and Conditions

You will be expected to work during normal business hours, which are Monday through Friday, 8:00 a.m. – 5:00 p.m. and on-call rotations as assigned. Duties and responsibilities may change at any time with or without notice.