Patient Experience Project Consultant (Hybrid)

Medidata; New York (NY); Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Pension plan

25+ holidays

Job summary

Medidata is seeking a Project Consultant, Patient Experience to manage client accounts and deliver Patient Cloud projects end-to-end. You will drive relationship management, coordinate cross-functional teams, and ensure projects meet scope, budget, and timeline across studies.

The role emphasizes SME support for Patient Cloud, plus the ability to forecast Professional Services hours, run lessons learned sessions, and maintain adherence to Medidata methodologies and SOPs.

Qualifications

• Experience with clinical research (pharma, device and/or biotech)
• Experience with eCOA/ePRO, eConsent, Virtual Trials or Wearable Sensors preferred
• Experience in Client Services or client-facing role with a customer-first attitude
• Experience in managing project timelines and risk assessment would be advantageous
• Able to support project teams and promote teamwork
• Travel 10–20%, national/international
• Valid driver's license required
• Bachelor's degree or equivalent experience (analytic discipline a plus)

Responsibilities

• Lead relationship management of client accounts and ensure on-time, on-budget delivery
• Manage a full portfolio of studies with focus on scope, time, budget, and quality
• Collaborate with cross-functional teams providing Patient Cloud SME input
• Lead internal/external meetings and capture actions and minutes
• Forecast Patient Cloud Professional Services hours for studies
• Conduct lessons learned meetings internally and externally
• Monitor delegated tasks with Associate Project Manager
• Ensure compliance with Medidata project management methodologies and SOPs

Skills

Clinical Research

Client Services

Project Delivery

Cross-functional Collaboration

Travel Availability

Education

Bachelor's degree

Tools

eCOA/ePRO

eConsent

Virtual Trials

Wearable Sensors

Job description

Medidata is seeking a Project Consultant, Patient Experience to manage client accounts and deliver Patient Cloud projects end-to-end. You will drive relationship management, coordinate cross-functional teams, and ensure projects meet scope, budget, and timeline across studies.

The role emphasizes SME support for Patient Cloud, plus the ability to forecast Professional Services hours, run lessons learned sessions, and maintain adherence to Medidata methodologies and SOPs.