Hybrid Patient Experience Project Consultant

Dassault Systèmes; New York (NY); Híbrido; USD 80.000 - 106.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Life and disability insurance

401(k) matching

Family leave

Flexible paid time off

10 paid holidays per year

Descripción de la vacante

Medidata, a Dassault Systèmes brand, headquartered in New York, seeks a Patient Experience Enablement Project Consultant to manage day-to-day Clinical Trial activities for Accredited/Enabled clients. You will consult with customers to build and deliver quality projects on time and within budget, while aligning with Medidata-led services.

Reporting to the Senior Manager, Project Management, you will coordinate cross-functional teams, mentor enablement customers, and contribute to SOP and SWI

Formación

• Experience in Client Services or a client facing role with a customer-first attitude.
• Proficient in Medidata internal systems.
• Familiar with MS Office suite and Google Workspace.
• Strong time management and project prioritization skills.
• Travel expectations 10% - 20%, national / international.
• Valid driver's license required.
• 4-year college degree or equivalent (analytic discipline a plus).
• 1-3 years relevant experience in clinical/biomedical and/or software development.

Responsabilidades

• Partners with Enablement Leads on advising and mentoring enablement customers during project implementation.
• Provide feedback from customers to Product teams on desired functionalities.
• Contribute to SOP and SWI development for Enablement Services.
• Manage a full portfolio of studies with focus on on-time delivery and quality.
• Collaborate with cross functional teams and lead end-to-end delivery of Patient Experience products.
• Lead internal/external meetings and capture minutes/action items.
• Assess risk and develop mitigation strategies to preserve quality.
• Manage client expectations for Patient Experience products and services.
• Raise work requests to other departments when needed; conduct lessons learned meetings.

Conocimientos

Client Services

Medidata systems

Time management

Project prioritization

Presentation skills

Customer-first attitude

Communication

Cross-functional collaboration

Travel flexibility

Educación

4-year college degree or equivalent

Herramientas

MS Office

Google Workspace

Descripción del empleo

Medidata, a Dassault Systèmes brand, headquartered in New York, seeks a Patient Experience Enablement Project Consultant to manage day-to-day Clinical Trial activities for Accredited/Enabled clients. You will consult with customers to build and deliver quality projects on time and within budget, while aligning with Medidata-led services.

Reporting to the Senior Manager, Project Management, you will coordinate cross-functional teams, mentor enablement customers, and contribute to SOP and SWI