Front Desk & Patient Experience Specialist

Atrium Health; Huntersville (NC); On-site; USD 27,000 - 41,000; Part time

Benefits offered by this job

Paid Time Off

Health and wellness benefits

Educational Assistance Program

Retirement plans

Job summary

Atrium Health in Huntersville, NC is seeking a part-time Patient Service Specialist to support outpatient rehabilitation operations in the Greater Charlotte area. The role requires strong front desk skills, patient interaction, and accurate data handling.

Responsibilities include registration, insurance checks, scheduling, and cash handling, with a focus on delivering a high-quality patient experience in a fast-paced environment. On-site work with benefits eligibility.

Qualifications

• High School Diploma or GED required.
• Customer relations experience required.
• Experience with Medical Records Software preferred, Front desk practice experience preferred.

Responsibilities

• Exemplify caring and compassionate customer service to create an excellent patient experience
• Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations
• Demonstrates critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision
• Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience
• Encourages patient utilization of front-end technology during the registration process
• Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter Assists billing functions accurately and/or directs to appropriate billing office
• Demonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations
• Monitors inventory and stock medications, narcotics, and emergency medications/equipment

Skills

Customer service

Interpersonal skills

Critical thinking

Teamwork

Communication skills

Education

High School Diploma or GED

Tools

Medical Records Software

Job description

Atrium Health in Huntersville, NC is seeking a part-time Patient Service Specialist to support outpatient rehabilitation operations in the Greater Charlotte area. The role requires strong front desk skills, patient interaction, and accurate data handling.

Responsibilities include registration, insurance checks, scheduling, and cash handling, with a focus on delivering a high-quality patient experience in a fast-paced environment. On-site work with benefits eligibility.