Patient Experience Pro - Front Desk & Scheduling

Atlantic Vision Partners; Williamsburg (VA); On-site; USD 33,000 - 44,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Plan

Paid Time Off & Holidays

Life & Disability Insurance

Tuition Reimbursement

Continuing Education Support

Certification Sponsorship

Employee Eyewear Discounts

Referral Bonus Opportunities

Job summary

AVP SEES Group is seeking a reliable Patient Experience Specialist I to join our eye clinic. You will welcome clients, manage calls, and handle patient check-ins and check-outs with empathy and accuracy.

The ideal candidate has strong computer skills, typing proficiency, and a passion for creating positive patient experiences through service and teamwork. Competitive benefits and development opportunities are offered.

Qualifications

• Strong communication and interpersonal skills.
• Healthcare or service industry experience preferred.
• Empathetic with attention to patient needs.
• Detail-oriented with strong organizational skills.
• Excellent computer literacy required.
• Able to work as a team and uphold standards.
• Background check/drug screening may be required.
• Willingness to submit to background check.

Responsibilities

• Answer calls on a multi-line phone system and respond to inquiries.
• Register patients and verify records are up-to-date.
• Verify personal and insurance information for services.
• Schedule and reschedule appointments and procedures.
• Process medical record requests and collect payments.
• Perform daily reconciliation of cash and deposits.
• Support management with additional duties as needed.

Skills

Communication

Empathy

Organizational skills

Computer literacy

Teamwork

Attention to detail

Professionalism

Customer service

Education

High School diploma or GED

Associate degree preferred

Job description

AVP SEES Group is seeking a reliable Patient Experience Specialist I to join our eye clinic. You will welcome clients, manage calls, and handle patient check-ins and check-outs with empathy and accuracy.

The ideal candidate has strong computer skills, typing proficiency, and a passion for creating positive patient experiences through service and teamwork. Competitive benefits and development opportunities are offered.