Patient Experience Pro: Front Desk & Scheduling

Atlantic Vision Partners; Forest (VA); On-site; USD 22,000 - 29,000; Full time

Job summary

Atlantic Vision Partners is seeking a Patient Experience Specialist I to welcome and assist patients in our eye clinic. You will manage calls, verify records, schedule appointments, and handle payments with accuracy and empathy. A focus on patient experience, teamwork, and strong computer skills is essential in this role.

The position emphasizes reliability, attention to detail, and excellent interpersonal service, contributing to a compassionate patient journey in a fast-paced medical setting.

Qualifications

• High School diploma or GED; associate degree preferred.
• Strong computer literacy required.
• Excellent communication and empathy for patients.

Responsibilities

• Answer incoming calls on a multi-line phone system, respond to inquiries, and make outbound calls to patients promptly and courteously.
• Register patients and verify records are up-to-date.
• Verify personal and insurance information for services and procedures.
• Schedule appointments and procedures.
• Reschedule missed appointments and cancellations.
• Process medical record requests.
• Collect and process payments from patients.
• Conduct daily reconciliation of cash reports and monies collected.
• Complete other functions as requested by management.

Skills

Strong communication

Empathy

Computer literacy

Teamwork

Education

High School diploma or GED

Tools

Phone system

Job description

Atlantic Vision Partners is seeking a Patient Experience Specialist I to welcome and assist patients in our eye clinic. You will manage calls, verify records, schedule appointments, and handle payments with accuracy and empathy. A focus on patient experience, teamwork, and strong computer skills is essential in this role.

The position emphasizes reliability, attention to detail, and excellent interpersonal service, contributing to a compassionate patient journey in a fast-paced medical setting.