PRACTICE CRD 3

UCSF; Oakland (CA); On-site; USD 52,000 - 76,000; Full time

Job summary

UCSF Medical Center seeks a Practice Coordinator to represent the administrative team as the public face of the Practice and collaborate with administrative, clinical and management teams to support operations and service recovery. This role covers CRM messages, telephone encounters, referrals, APeX inboxes, scanning, filing, authorizations, and billing.

The PC maintains routine clerical operations, adheres to UCSF standards, and remains patient- and staff-focused while prioritizing complex

Qualifications

• Experience in administrative support in a medical setting preferred.
• Strong communication with patients and staff.
• Ability to manage multiple tasks and prioritize efficiently.

Responsibilities

• Represent the administrative team as the public face of the Practice and support operations.
• Handle referrals, authorizations, billing and CRM messages to support patient care.

Skills

Customer service

Communication

Teamwork

CRM software

Tools

CRM software

Job description

Job Summary

As a patient-focused organization, UCSF Medical Center exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. UCSF Medical Center seeks faculty and staff that are committed to the values of professionalism, respect, integrity, diversity, and excellence that are integral to our mission.

The Practice Coordinator is primarily responsible for representing the administrative team as the public face of the Practice and works closely with the administrative, clinical and management teams to support practice operations and customer service recovery and intervention efforts. Provides support to all functions of the administrative teams including but not limited to: CRM messages, telephone encounters, referrals, APeX in-baskets, scanning, filing, authorizations, and billing.

The PC is responsible for the maintenance of all routine clerical operations and communications. Adheres to the UCSF House and Telephone Standards and is sensitive to the needs of patients, staff and providers at all times. The PC is a team player who works closely with others and who is flexible in dealing with the changing priorities. Requires a self-reliant individual who synthesizes knowledge of practice operations in order to problem-solve, prioritize and facilitate complex transactions in the course of daily activities.

This position makes a difference for patients in an outpatient care unit by providing excellent customer service, facilitating and ensuring the accuracy of the information flow between medical, hospital staff and departments to maximize unit efficiency. The PC is required to work at any UCSF campus as needed and scheduled.