Patient Experience & Practice Operations Coordinator

Reading Hospital; Bernville (PA); On-site; USD 36,000 - 54,000; Full time

Job summary

Reading Hospital in Pennsylvania seeks a Practice Coordinator to support daily patient registration, scheduling, and clerical tasks. The role works with the practice manager, physicians, and service line leadership to improve workflow and patient experience.

It involves staff scheduling, training, and handling administrative duties as directed by the Practice Manager, serving as a subject matter expert for support staff.

Qualifications

• High school diploma or GED required; relevant experience may be considered in lieu of education.
• Healthcare admin experience is a plus.
• BLS Certification may be required or preferred.

Responsibilities

• Provide support with the daily operations of patient registration, scheduling, customer service and clerical support.
• Collaborate with the practice manager/administrator, physicians and operational leadership to guide workflow and patient experience.
• Schedule staff hours and ensure staffing needs are met to cover office operations.
• Assist in training both existing and new employees in process and flow.
• Perform various administrative functions as assigned by the Practice Manager and act as the subject matter expert for support staff.

Skills

Customer Service

Communication

Interpersonal Skills

Clerical Skills

Medical Terminology

Microsoft Office

Multi Line Phone

Organizational Skills

Education

High School Diploma / GED / Relevant experience

Job description

Reading Hospital in Pennsylvania seeks a Practice Coordinator to support daily patient registration, scheduling, and clerical tasks. The role works with the practice manager, physicians, and service line leadership to improve workflow and patient experience.

It involves staff scheduling, training, and handling administrative duties as directed by the Practice Manager, serving as a subject matter expert for support staff.