Patient Experience & Office Operations Coordinator

Socket.dev; Bernville (PA); On-site; USD 42,000 - 54,000; Full time

Job summary

Tower Health in Pennsylvania seeks a Practice Coordinator to support daily operations of patient registration, scheduling, and clerical functions, ensuring smooth front-desk flow and a positive patient experience across multiple facilities.

The role collaborates with the practice manager, physicians and leadership to optimize workflow, forecast staffing needs, train new staff, and maintain accurate records while delivering reliable customer service and medical terminology proficiency.

Qualifications

• High School Diploma or GED required.
• BLS Certification required.
• Strong customer service and communication skills.
• Proficiency with Microsoft Office applications.
• Experience with medical terminology and multi-line phones.

Responsibilities

• Provide support for daily operations of patient registration, scheduling, customer service and clerical tasks.
• Collaborate with the practice manager/administrator, physicians and leadership to guide workflow and patient experience.
• Schedule staff hours and ensure adequate coverage for office operations.
• Assist in training existing and new employees in processes and flow.
• Perform administrative duties as assigned by the Practice Manager and act as SME for support staff.

Skills

Customer Service

Communication Skills

Interpersonal Skills

Clerical Skills

Medical Terminology

MS Office

Phone Skills

Organizational Skills

Education

High School Diploma / GED

BLS Certification

Job description

Tower Health in Pennsylvania seeks a Practice Coordinator to support daily operations of patient registration, scheduling, and clerical functions, ensuring smooth front-desk flow and a positive patient experience across multiple facilities.

The role collaborates with the practice manager, physicians and leadership to optimize workflow, forecast staffing needs, train new staff, and maintain accurate records while delivering reliable customer service and medical terminology proficiency.