Patient Experience Outreach Specialist

US Pediatric Partners; Lakewood Township (NJ); On-site; USD 42,000 - 60,000; Full time

Job summary

US Pediatric Partners in New Jersey seeks a Patient Communications Specialist (Outreach) to coordinate appointments, provide information to patients, and ensure timely responses while upholding HIPAA and patient privacy.

You will call patients, verify insurance when needed, document interactions in the EMR, escalate issues as required, and collaborate with clinical and administrative staff to improve patient engagement and satisfaction in a fast-paced setting.

Qualifications

• High school diploma or equivalent.
• Prior medical experience preferred.
• Knowledge and/or prior experience with insurance verification and patient accounts preferred.
• Working knowledge of computer applications.
• Prior experience with EMR preferred.
• Ability to speak, read and write effectively.
• Demonstrates proper telephone etiquette.
• Ability to work independently without direct supervision.
• Ability to coordinate, analyze, observe, make decisions, and meet deadlines, in a detail-oriented manner.

Responsibilities

• Call patients to schedule, confirm, and reschedule appointments using eClinicalworks EMR.
• Provide accurate and timely information regarding appointments and general services.
• Coordinate with clinical and administrative staff to resolve patient concerns and ensure follow-up.
• Document all patient interactions in accordance with HIPAA and organizational policies.
• Escalate complex issues to appropriate departments while ensuring continued communication with the patient.
• Support internal communication efforts to improve patient engagement and satisfaction.
• Attend staff meetings.
• Manages time efficiently.
• Completes all mandatory training.

Job description

US Pediatric Partners in New Jersey seeks a Patient Communications Specialist (Outreach) to coordinate appointments, provide information to patients, and ensure timely responses while upholding HIPAA and patient privacy.

You will call patients, verify insurance when needed, document interactions in the EMR, escalate issues as required, and collaborate with clinical and administrative staff to improve patient engagement and satisfaction in a fast-paced setting.