Patient Communications & Scheduling Specialist

Southernmed; Lakewood Township (NJ); Presencial; USD 40.000 - 52.000; Tempo integral

Resumo da vaga

Southernmed is seeking a Patient Communications Specialist (Outreach) to serve as a key liaison between patients and our healthcare organization in New Jersey. The role focuses on patient scheduling, delivering accurate information, timely responses, and enhancing the patient experience through compassionate communication.

The ideal candidate is empathetic, detail-oriented, and thrives in a fast-paced environment, with experience using EMR systems and a commitment to HIPAA privacy and

Qualificações

• High school diploma or equivalent.
• Prior medical experience preferred.
• Knowledge and/or prior experience with insurance verification and patient accounts preferred.
• Working knowledge of computer applications.
• Prior experience with EMR preferred.
• Ability to speak, read and write effectively.
• Demonstrates proper telephone etiquette.
• Ability to work independently without direct supervision.
• Ability to coordinate, analyze, observe, make decisions, and meet deadlines, in a detail-oriented manner.

Responsabilidades

• Call patients to schedule, confirm, and reschedule appointments using eClinicalworks EMR.
• Provide accurate and timely information regarding appointments and general services.
• Coordinate with clinical and administrative staff to resolve patient concerns and ensure follow-up.
• Document all patient interactions in accordance with HIPAA and organizational policies.
• Escalate complex issues to appropriate departments while ensuring continued communication with the patient.
• Support internal communication efforts to improve patient engagement and satisfaction.
• Attend staff meetings.
• Manages time efficiently.
• Completes all mandatory training.

Conhecimentos

Empathy

Communication

Telephone etiquette

Attention to detail

Independent work

Formação

High school diploma or equivalent

Ferramentas

eClinicalWorks EMR

Descrição da vaga

Southernmed is seeking a Patient Communications Specialist (Outreach) to serve as a key liaison between patients and our healthcare organization in New Jersey. The role focuses on patient scheduling, delivering accurate information, timely responses, and enhancing the patient experience through compassionate communication.

The ideal candidate is empathetic, detail-oriented, and thrives in a fast-paced environment, with experience using EMR systems and a commitment to HIPAA privacy and