Remote Patient Engagement Specialist

Penn Medicine; Upton (PA); Remote; USD 22,000 - 30,000; Full time

Job summary

Penn Medicine is seeking a Patient Engagement Associate in the Ob-Gyn Outpatient Call Center. This role supports Penn Medicine practices, affiliated physicians, and program services by delivering patient-centric service through phone, chat, and other omni‑channel channels.

You will handle scheduling, registration, insurance verification, and referrals, document encounters in the EMR/CRM, and assist with outreach while maintaining HIPAA compliance and Penn Medicine Core Values.

Qualifications

• 1+ years of customer service, clerical, or healthcare-related experience.
• 3 years of experience preferred.
• Must successfully complete / pass EPIC schedgistration training / tests.

Responsibilities

• Call Handling & Digital Engagement: Answer phones, chats, and other digital inquiries while adhering to service level goals, department protocols, and productivity standards.
• Scheduling & Visit Preparation: Schedule patient appointments accurately and efficiently, following established schedules and protocols.
• Registration & Insurance Verification: Complete patient registration, validate demographic and insurance information, and manage authorization requirements to ensure accurate and timely claim processing.
• Documentation & Routing: Accurately document patient needs, encounter details, and appointment outcomes in the EMR/CRM, ensuring timely routing to the appropriate team or provider.
• Marketing & Outreach Support: Make outbound calls in response to campaigns; provide resources and assist patients in accessing Penn Medicine programs and services.
• Compliance & Flexibility: Ensure HIPAA compliance; adapt to evolving workflows and technology; private workstation required.
• Patient Experience & Service Recovery: Build patient relationships and enhance the Penn Medicine experience.

Skills

Customer service

Clerical skills

Healthcare experience

Education

H.S. Diploma/GED

Job description

Penn Medicine is seeking a Patient Engagement Associate in the Ob-Gyn Outpatient Call Center. This role supports Penn Medicine practices, affiliated physicians, and program services by delivering patient-centric service through phone, chat, and other omni‑channel channels.

You will handle scheduling, registration, insurance verification, and referrals, document encounters in the EMR/CRM, and assist with outreach while maintaining HIPAA compliance and Penn Medicine Core Values.