Patient Experience & Operations Coordinator

Penn Medicine; Philadelphia (Philadelphia County); On-site; USD 42,000 - 54,000; Full time

Job summary

Penn Medicine Washington Square- 800 Walnut St is seeking a Patient Services Coordinator to support patient registration, scheduling, and billing processes. The role requires managing daily schedules, ensuring smooth patient flow, and providing exemplary customer service in a fast-paced clinical setting.

Responsibilities include coordinating with physicians and staff, handling pre-authorizations, and assisting in training new hires while maintaining compliance with regulatory standards.

Qualifications

• Associate's or Bachelor's degree preferred; EMR training/tests required.
• 3+ years of medical office experience.
• Bachelor's degree may be considered in lieu of experience.

Responsibilities

• Assist manager/physicians to maintain patient/customer focus and high-quality care.
• Oversee daily schedule and operations of assigned area/group.
• Serve as liaison between staff and management to ensure performance expectations.

Skills

Customer service

Communication skills

EMR proficiency

Education

Associate's Degree

Bachelor's Degree

Tools

EMR (Electronic Medical Records)

Job description

Penn Medicine Washington Square- 800 Walnut St is seeking a Patient Services Coordinator to support patient registration, scheduling, and billing processes. The role requires managing daily schedules, ensuring smooth patient flow, and providing exemplary customer service in a fast-paced clinical setting.

Responsibilities include coordinating with physicians and staff, handling pre-authorizations, and assisting in training new hires while maintaining compliance with regulatory standards.