Patient Experience & Onboarding Coordinator

Neville Foot and Ankle Centers; The Woodlands (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Training & development

Job summary

Neville Foot and Ankle Centers in The Woodlands, TX is seeking a friendly New Patient Coordinator to greet visitors, collect demographics, verify insurance, and guide new patients through scheduling, registration, and onboarding.

You will respond to inquiries by phone and email, coordinate appointments, maintain accurate patient records, and work closely with clinical and administrative staff to ensure a smooth experience.

Qualifications

• Experience in a medical, healthcare, or customer service setting preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and time-management abilities.
• Comfortable working with computers and scheduling/EHR systems (ECW).
• Ability to handle confidential information professionally.
• Reliable, detail-oriented, and able to multitask in a fast-paced environment.
• Must have 1 year experience.
• Insurance verification experience required.

Responsibilities

• Respond to new patient inquiries by phone, email, and other communication channels
• Schedule and coordinate new patient appointments
• Collect and verify patient demographic and insurance information
• Explain office procedures, appointment expectations, and required paperwork
• Coordinate referrals, records, and other documentation as needed
• Communicate with patients regarding appointments and follow-ups
• Maintain accurate and confidential patient records
• Work closely with clinical and administrative staff to ensure a smooth patient experience
• Provide excellent customer service and address patient questions professionally

Skills

Excellent communication

Interpersonal skills

Organizational skills

Scheduling/EHR systems

Confidential information handling

Detail-oriented

multitasking

1 year experience

Insurance verification

Tools

ECW

Job description

Neville Foot and Ankle Centers in The Woodlands, TX is seeking a friendly New Patient Coordinator to greet visitors, collect demographics, verify insurance, and guide new patients through scheduling, registration, and onboarding.

You will respond to inquiries by phone and email, coordinate appointments, maintain accurate patient records, and work closely with clinical and administrative staff to ensure a smooth experience.