Patient Onboarding & Scheduling Coordinator

Neville Foot & Ankle Centers; Conroe (TX); On-site; USD 33,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Training & development

Job summary

Neville Foot & Ankle Centers is seeking a friendly, organized New Patient Coordinator to join our team in Texas. You will help new patients navigate scheduling, registration, and onboarding, answering inquiries by phone and email, and coordinating referrals and paperwork.

Responsibilities include collecting insurance information, explaining procedures, and maintaining confidential records while delivering excellent customer service in a fast-paced medical office.

Qualifications

• Previous experience in a medical, healthcare, or customer service setting preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and time-management abilities.
• Comfortable working with computers and scheduling/EHR systems (ECW).
• Ability to handle confidential information professionally.

Responsibilities

• Respond to new patient inquiries by phone, email, and other communication channels
• Schedule and coordinate new patient appointments
• Collect and verify patient demographic and insurance information
• Explain office procedures, appointment expectations, and required paperwork
• Coordinate referrals, records, and other documentation as needed
• Communicate with patients regarding appointments and follow-ups
• Maintain accurate and confidential patient records
• Work closely with clinical and administrative staff to ensure a smooth patient experience
• Provide excellent customer service and address patient questions professionally

Skills

Communication

Organizational skills

Time management

Customer service

Scheduling

Tools

ECW

Job description

Neville Foot & Ankle Centers is seeking a friendly, organized New Patient Coordinator to join our team in Texas. You will help new patients navigate scheduling, registration, and onboarding, answering inquiries by phone and email, and coordinating referrals and paperwork.

Responsibilities include collecting insurance information, explaining procedures, and maintaining confidential records while delivering excellent customer service in a fast-paced medical office.