Medical Scheduling & Patient Onboarding Specialist

FOOT ANKLE SPECIALTY CENTERS LLC; Phoenix (AZ); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Paid time off

Job summary

Foot Ankle Specialty Centers LLC in Phoenix, AZ is seeking a friendly New Patient Scheduler to be the first contact for new patients, guiding them through their care journey with empathy and clarity in a fast-paced medical office.

You will schedule and confirm appointments, collect insurance info, verify eligibility, and coordinate with clinical staff to ensure provider availability, while maintaining accurate records and delivering patient-centered service.

Qualifications

• 1+ year of experience in medical scheduling or front desk.
• Familiarity with EHR/EMR systems.
• Strong knowledge of insurance verification and prior authorizations.
• Excellent phone etiquette and customer service.
• Ability to multitask in a high-volume clinical environment.
• Detail-oriented with accurate data entry.
• Compassionate, patient-focused demeanor.

Responsibilities

• Schedule and confirm new patient appointments via phone, email, and online scheduling platforms.
• Collect and verify patient demographic and insurance information during intake.
• Coordinate with clinical staff to ensure accurate scheduling and provider availability.
• Manage high-volume inbound calls with professionalism and empathy.
• Maintain and update electronic health records (EHR) with accurate patient data.
• Follow up on referrals and ensure timely patient onboarding.
• Communicate office policies, preparation instructions, and appointment reminders to new patients.

Skills

Medical scheduling

Customer service

EHR/EMR

Insurance verification

Phone etiquette

Tools

Scheduling software

Job description

Foot Ankle Specialty Centers LLC in Phoenix, AZ is seeking a friendly New Patient Scheduler to be the first contact for new patients, guiding them through their care journey with empathy and clarity in a fast-paced medical office.

You will schedule and confirm appointments, collect insurance info, verify eligibility, and coordinate with clinical staff to ensure provider availability, while maintaining accurate records and delivering patient-centered service.