Patient Coordinator

SOLE FOOT AND ANKLE INCORPORATED; Mechanicsville (VA); On-site; USD 36,000 - 60,000; Full time

Job summary

Sole Foot and Ankle Inc. in Mechanicsville, VA is seeking a compassionate Patient Coordinator to be the welcoming face of our practice. You will greet patients, manage check-ins, and handle scheduling, billing inquiries, and insurance questions.

The ideal candidate is organized, has strong communication skills, and can multitask in a fast-paced medical office. Prior healthcare administrative experience is preferred, with HIPAA compliance and proficiency in EMR/EHR systems expected.

Qualifications

• Prior experience in a medical office, healthcare, or patient-facing administrative role preferred.
• Familiarity with medical billing, insurance verification, and EMR/EHR systems.
• Strong communication and interpersonal skills.
• Highly organized with the ability to multitask in a fast-paced clinical environment.
• Proficiency in Microsoft Office and general computer skills.
• Ability to maintain patient confidentiality in compliance with HIPAA regulations.
• High school diploma or equivalent required; associate's degree or medical administrative certification a plus.

Responsibilities

• Greet and check in patients, ensuring a warm and professional front desk experience.
• Handle deductibles, copayments, and coinsurance explanations.
• Schedule, confirm, and manage patient appointments using practice management software.
• Verify insurance eligibility and assist patients with coverage questions.
• Collect co-pays, process payments, and manage billing inquiries.
• Maintain accurate and up-to-date patient records and medical documentation.
• Coordinate referrals and communicate with insurance providers and other healthcare offices.
• Answer multi-line phones and respond to patient inquiries promptly.

Skills

Customer service

Communication

Multitasking

Education

High school diploma

Associate degree (preferred)

Tools

EMR/EHR

Microsoft Office

Job description

About the Role:

Sole Foot and Ankle Inc. in Mechanicsville, VA, is seeking a compassionate, organized Patient Coordinator to join our dedicated team! This is a fantastic opportunity to be the welcoming face of our practice, helping patients feel comfortable and cared for from the moment they walk through our doors.

Responsibilities:

• Greet and check in patients, ensuring a warm and professional front desk experience
• Handle deductibles, copayments, and coinsurance explanations.
• Schedule, confirm, and manage patient appointments using practice management software
• Verify insurance eligibility and assist patients with coverage questions
• Collect co-pays, process payments, and manage billing inquiries
• Maintain accurate and up-to-date patient records and medical documentation
• Coordinate referrals and communicate with insurance providers and other healthcare offices
• Answer multi-line phones and respond to patient inquiries promptly

Requirements:

• Prior experience in a medical office, healthcare, or patient-facing administrative role preferred
• Familiarity with medical billing, insurance verification, and EMR/EHR systems
• Strong communication and interpersonal skills
• Highly organized with the ability to multitask in a fast-paced clinical environment
• Proficiency in Microsoft Office and general computer skills
• Ability to maintain patient confidentiality in compliance with HIPAA regulations
• High school diploma or equivalent required; associate's degree or medical administrative certification a plus

About Us:

We're a respectful, supportive workplace that values clear communication and a positive team culture. We're looking for someone with strong critical-thinking skills, patience, and a genuine interest in helping patients feel welcome and cared for.
If you're organized, compassionate, and enjoy working with people, we'd love to hear from you. Sole Foot and Ankle Inc. is a trusted podiatric care provider serving the Mechanicsville, VA community, committed to exceptional patient outcomes and personalized care. Our patients love us for our attentive, compassionate approach to foot and ankle health. Our team thrive in a supportive, close-knit environment where every role makes a meaningful difference in patients' lives.