Patient Experience Office Coordinator

Mary Washington Healthcare; Fredericksburg, Northern (VA, KY); Hybrid; USD 26,000 - 34,000; Full time

Job summary

Mary Washington Healthcare is seeking a Front Desk/Revenues Clerk to support patient registration, scheduling, and financial transactions. You will register patients in the PMIS, verify insurance, collect co-pays, and post payments to ensure accurate patient accounts while delivering excellent service.

The role emphasizes patient satisfaction, multi-tasking, and effective communication with a multi-disciplinary team in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• Minimum of one year medical office experience preferred.
• Multi-specialty office experience preferred.
• Experience with Microsoft Office programs preferred.

Responsibilities

• Greet patients and family members in a courteous, professional manner.
• Register patients in PMIS with accurate demographic and insurance information.
• Review eligibility responses to ensure coverage is in effect.
• Collect co-pays and outstanding balances at the time of service.
• Post payments and reconcile receipts at end of shift.
• Communicate with physicians' offices and staff in a timely manner.
• Assist with scheduling, referrals, and documentation in the EHR/Patient Portal.

Skills

Customer service

Multi-tasking

Communication

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Mary Washington Healthcare is seeking a Front Desk/Revenues Clerk to support patient registration, scheduling, and financial transactions. You will register patients in the PMIS, verify insurance, collect co-pays, and post payments to ensure accurate patient accounts while delivering excellent service.

The role emphasizes patient satisfaction, multi-tasking, and effective communication with a multi-disciplinary team in a fast-paced environment.