Patient Experience & Front Desk Coordinator

Mary Washington Healthcare; United States; On-site; USD 26,000 - 34,000; Full time

Job summary

Mary Washington Healthcare is seeking an office coordinator to support front-end revenue cycle operations and patient experience. You will greet patients, register them, verify insurance information, and manage scheduling in the PMIS and EHR systems to ensure smooth patient flows.

The role emphasizes excellent customer service, multi-tasking, and proficient use of Microsoft Office. A high school diploma and one year of medical office experience are preferred.

Qualifications

• High School Diploma or GED required.
• Minimum of one year medical office experience preferred.
• Multi-specialty office experience preferred.
• Experience in a customer service setting preferred.
• Experience with Microsoft Office programs preferred.

Responsibilities

• Interfaces with patients, family members, physicians, visitors, and other guests in a courteous and professional manner.
• Registers patients in the Practice Management Information System (PMIS), obtaining and/or verifying all relevant demographic and insurance information to ensure the timely and accurate processing of claims.
• Reviews electronic eligibility verification responses to ensure insurance coverage is in effect for all insured patients.
• Monitors the reception area and keeps patients, family members, visitors and Associates informed of schedule adjustments.
• Maintains a neat and orderly waiting area.
• Presents patients with appropriate paperwork based upon appointment type and registration status.
• Collects co-payments, deductibles and outstanding patient balances at the time of service.
• Posts payments in PMIS.
• Triages calls to ensure timely and appropriate response.

Skills

Customer service

Communication

Multi-tasking

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Mary Washington Healthcare is seeking an office coordinator to support front-end revenue cycle operations and patient experience. You will greet patients, register them, verify insurance information, and manage scheduling in the PMIS and EHR systems to ensure smooth patient flows.

The role emphasizes excellent customer service, multi-tasking, and proficient use of Microsoft Office. A high school diploma and one year of medical office experience are preferred.