Patient Access & Front Desk Coordinator

Vpfw; Richmond (VA); On-site; USD 21,000 - 29,000; Full time

Job summary

Virginia Physicians for Women seeks a front desk team member to support patient admissions, check-out, payments, and scheduling across our West End offices. The role requires excellent customer service, strong work ethic, and the ability to multitask in a high-volume environment.

The candidate should have prior customer service experience, and ideally prior medical office exposure, with a High School diploma or equivalent. Regular attendance is essential.

Qualifications

• Previous customer service experience.
• Prior medical office experience preferred.
• High School diploma or equivalent.

Responsibilities

• Complete all functions of patient admission and check out.
• Explain payment plan arrangements with patients.
• Collect copayments and balances.
• Manage and resolve patient payment concerns or questions.
• Collect and coordinate patient insurance policies.
• Schedule appointments to accommodate physicians across multiple offices.
• Provide front desk coverage across any West End office location as needed by supervisor/upper management.
• Maintain regular and predictable attendance.

Skills

Customer service

Communication skills

Multitasking

Time management

Problem solving

Patient interactions

Education

High School diploma or equivalent

Job description

Virginia Physicians for Women seeks a front desk team member to support patient admissions, check-out, payments, and scheduling across our West End offices. The role requires excellent customer service, strong work ethic, and the ability to multitask in a high-volume environment.

The candidate should have prior customer service experience, and ideally prior medical office exposure, with a High School diploma or equivalent. Regular attendance is essential.