Patient Services Coordinator - Scheduling & Care Access

46000 SCL Health Medical Group - Billings LLC; Billings (MT); On-site; USD 25,000 - 33,000; Part time

Job summary

Intermountain Health is seeking a Patient Service Representative (PRN) in Billings to serve as the first connection with patients, handling check-in/out, verification of information, and EMR documentation. You will greet patients, resolve needs, and coordinate scheduling for visits and tests while maintaining confidentiality and high service standards.

The position requires strong customer service skills, basic computer literacy, and the ability to work collaboratively with care teams to support

Qualifications

• Six months of customer service experience.
• Basic computer skills involving word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction.
• Ability to protect privacy, confidentiality, and Protected Health Information (PHI).

Responsibilities

• Greet and check-in/out patients and verify information.
• Resolve patient needs and document in EMR.
• Schedule appointments and manage registrations.
• Verify insurance information and assist with necessary forms.
• Educate patients on financial assistance and collect payments.
• Stay current on role responsibilities and communications to ensure high performance.

Skills

Customer service

Basic computer skills

Interpersonal communication

Privacy & PHI protection

Education

High school diploma or GED

Job description

Intermountain Health is seeking a Patient Service Representative (PRN) in Billings to serve as the first connection with patients, handling check-in/out, verification of information, and EMR documentation. You will greet patients, resolve needs, and coordinate scheduling for visits and tests while maintaining confidentiality and high service standards.

The position requires strong customer service skills, basic computer literacy, and the ability to work collaboratively with care teams to support