Patient Experience Navigator (Non‑RN) — Front Desk & Call Center

Aiken Regional Medical Centers; Riverside (CA); Sur place; USD 42 000 - 54 000; Plein temps

Résumé du poste

Riverside Medical Clinic is seeking a Patient Experience Liaison (Non‑RN) to support the Call Center and Practice with excellent patient service while handling standard call-center responsibilities. The role requires professional appearance, emotional stability, flexibility, confidentiality, and productive handling of referrals.

The position involves maintaining schedules, updating patient information, routing messages, and assisting with clinic operations.

Qualifications

• High school diploma or GED required.
• Good written and verbal communication skills, typing, and general clerical skills.
• Medical terminology knowledge and two years of medical office experience preferred.

Responsabilités

• Answer all incoming calls promptly with a professional greeting including the company name and their own name.
• Maintain defined performance metrics per productivity standards.
• Schedule, cancel, and reschedule appointments per practitioners' guidelines and policies.
• Verify and update patient information; correct entries in the computer.
• Ensure all patients are registered and information is updated in the system.
• Take messages for staff and providers; route messages as appropriate.
• Cross-train across clinic specialties to ensure coverage.
• Process referrals in work queues and schedule patients from referrals or orders.
• Orient new patients to the Clinic and inform them of financial policies.
• Handle appointment requests in the system and assist supervisors as needed.
• Other duties as assigned.

Connaissances

Communication skills

Telephone skills

Typing

Medical terminology

Formation

High school diploma or GED

Description du poste

Riverside Medical Clinic is seeking a Patient Experience Liaison (Non‑RN) to support the Call Center and Practice with excellent patient service while handling standard call-center responsibilities. The role requires professional appearance, emotional stability, flexibility, confidentiality, and productive handling of referrals.

The position involves maintaining schedules, updating patient information, routing messages, and assisting with clinic operations.