Patient Services Coordinator – Medical Office

rivhs; Newport News (VA); On-site; USD 23,000 - 30,000; Full time

Job summary

Riverside Newport News is hiring a Medical Office Receptionist to handle patient check-in/check-out, verify insurance, and maintain accurate demographics in our registration system. You will greet patients, answer multi-line phones, and guide them through the visit process.

As part of the team, you will manage appointment scheduling, referrals, and chart prep. You may float to other practices in the region to provide coverage, ensuring a friendly, efficient patient experience and accurate

Qualifications

• High School Diploma or GED required.
• 1 year medical office experience preferred.
• Strong customer service and phone etiquette.

Responsibilities

• Check-in and check-out patients accurately and timely.
• Verify insurance eligibility and collect payments.
• Maintain patient registration and demographics.
• Schedule and reschedule appointments; manage referrals.
• Provide information and support to patients.

Skills

Patient check-in

Insurance verification

Scheduling

Payment collection

Customer service

Phone etiquette

Education

High School Diploma or GED

Tools

Patient registration software

Job description

Riverside Newport News is hiring a Medical Office Receptionist to handle patient check-in/check-out, verify insurance, and maintain accurate demographics in our registration system. You will greet patients, answer multi-line phones, and guide them through the visit process.

As part of the team, you will manage appointment scheduling, referrals, and chart prep. You may float to other practices in the region to provide coverage, ensuring a friendly, efficient patient experience and accurate