Patient Experience Navigator

Universal Health Services; Riverside (CA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Challenging and rewarding work

Growth and development opportunities

Competitive compensation

Job summary

Universal Health Services is seeking a Patient Experience Liaison (Non-RN) for our Riverside, CA clinic. The role supports the Call Center/Practice by delivering excellent patient service and handling referrals while maintaining productivity standards.

The position requires maintaining professionalism, emotional stability, confidentiality, flexible scheduling, and cross-training across clinic specialties. Riverside Medical Clinic emphasizes growth and quality care.

Qualifications

• High school diploma or GED required.
• Medical terminology knowledge preferred.
• Two years of medical office experience preferred.

Responsibilities

• Answer all incoming calls promptly with a professional, courteous greeting including the company name and their name.
• Maintain defined performance metrics per productivity standards.
• Schedule, cancel, and reschedule patient appointments per guidelines and policies.
• Verify and update patient information following registration criteria in the computer.
• Ensure all patient information is accurately entered in the system.
• Take messages for office staff and route per policy.

Skills

Customer service

Telephone etiquette

Communication skills

Medical terminology knowledge

Education

High school diploma or GED

Job description

Universal Health Services is seeking a Patient Experience Liaison (Non-RN) for our Riverside, CA clinic. The role supports the Call Center/Practice by delivering excellent patient service and handling referrals while maintaining productivity standards.

The position requires maintaining professionalism, emotional stability, confidentiality, flexible scheduling, and cross-training across clinic specialties. Riverside Medical Clinic emphasizes growth and quality care.