Patient Experience Navigator - Front Desk

MyEyeDr.; Jackson (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

MyEyeDr. is seeking a Patient Service Coordinator to deliver personalized patient experiences by coordinating front desk check in/out and supporting the office team.

Training will provide the tools to learn about eyewear, enabling patients to see and live their best lives; weekend and evening shifts may be required. Reporting to the Office General Manager, you will handle multi-line phones, greet patients, verify insurance options, confirm appointments, and assist with office duties.

Qualifications

• Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks.
• Organized, can easily prioritize multiple tasks under pressure, while providing best in class service to patients and office staff.
• Flexible, nimble and agile mindset with the ability to wear multiple hats.
• Friendly, caring, and patient-centric person who thrives in a fast-paced environment.
• Team player who is willing to collaborate to provide the best patient experience.
• Computer Savvy with excellent oral and written communication skills.
• Professional attitude and ability to problem solve and respond to patient service requests.

Responsibilities

• Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience.
• Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments.
• Assist in appointment confirmations and patient outreach in partnership with Doctor availability.
• Be a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling appointments and assisting office staff duties as needed.
• Have the ability to at times cross train to other office support roles such as Eyewear Consultants and Optometric Technicians (Varies by office needs).
• Collaborate with doctor(s) and team members to provide seamless patient experience.

Skills

Front desk experience

Customer service

Multitasking

Communication skills

Team player

Computer savvy

Flexible / adaptable

Job description

MyEyeDr. is seeking a Patient Service Coordinator to deliver personalized patient experiences by coordinating front desk check in/out and supporting the office team.

Training will provide the tools to learn about eyewear, enabling patients to see and live their best lives; weekend and evening shifts may be required. Reporting to the Office General Manager, you will handle multi-line phones, greet patients, verify insurance options, confirm appointments, and assist with office duties.